Which pair best completes the sentence 'Staff readily ______ and maintains an ______ expression'?

Which pair best completes the sentence 'Staff readily ______ and maintains an ______ expression'?

• A. Smiles, engaging
• B. Listens, attentive
• C. Speaks, calm
• D. Frowns, neutral

Answer: (A)

Nonverbal cues in customer-facing communication set the tone for how staff come across. Smiling readily signals warmth and openness, and pairing that with an engaging expression reinforces that staff are inviting interaction and attentive to customers. The phrase "an engaging expression" fits smoothly with the article and creates a vivid, natural image of approachable service. Other options either shift the focus away from facial cues or produce less natural phrasing (for example, an option that would lead to awkward grammar like "an calm expression").

Nonverbal cues in customer-facing communication set the tone for how staff come across. Smiling readily signals warmth and openness, and pairing that with an engaging expression reinforces that staff are inviting interaction and attentive to customers. The phrase "an engaging expression" fits smoothly with the article and creates a vivid, natural image of approachable service. Other options either shift the focus away from facial cues or produce less natural phrasing (for example, an option that would lead to awkward grammar like "an calm expression").